Frequently Asked Questions About Pre-Everything Wigs

Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

We apologize, but at this time, we are unable to ship orders to PO Boxes due to carrier restrictions. We require a physical street address to ensure successful delivery of your order. If you encounter any difficulties or have further inquiries, please reach out to our customer service for alternative delivery options or for further assistance.

To change your address, please log in to your account and navigate to the "Account Settings" or "Profile" section. Locate the option to edit your address details. If you encounter any issues or need assistance, kindly contact our customer support for guidance.

If you put the wrong address when you place order, please contact our customer service within 24 hours for help.

Please check our return policy.

Our wigs are designed for a natural fit that typically requires a minimal amount of adhesive for secure wear. While some individuals choose to use adhesive for added security and a seamless appearance, our wigs are crafted to be worn glueless, providing a comfortable and secure fit without the need for adhesive.

Proper wig care involves using a wide-tooth comb for curly or wavy hair textures to avoid disrupting the curls' natural pattern. For straight hair, a brush with soft bristles can be used to prevent unnecessary tangling. Start combing from the ends and gradually work your way up to the roots, gently detangling any knots or tangles. Remember to handle the wig with care to maintain its quality and texture.

1. Regular Cleaning: Wash your wig using mild shampoo and cold water. Gently comb through the hair while avoiding excessive pulling or stretching.

2. Drying: After washing, let the wig air dry on a wig stand to retain its shape and texture. Avoid heat styling on wet or damp hair.

3. Styling: Use appropriate tools for styling, such as wide-tooth combs for curly textures and soft brushes for straight styles. Be gentle to prevent damage.

4. Storage: Store the wig on a wig stand or mannequin when not in use to maintain its shape and prevent tangling.

5. Avoid Heat:Minimize heat exposure by using low heat settings on styling tools or avoiding them altogether to preserve the wig's longevity.

Keep Your Air Dry

One of the most basic steps to keeping your hair overnight is to make sure it is completely dry before going to bed. Wet hair tends to return to its natural state, which may not be straight. Therefore, it is recommended that you blow-dry or air-dry your hair after washing it before going to bed. Also, if you choose to use a hair dryer, it's best to use cold air to prevent your hair from heat damage or becoming frizzy.

Straighten Hair Before Bed

If you want your hair to stay straight the next day, consider straightening it before bed. Tools for straightening include a straightening comb and a flat iron.

Use Silk Or Satin Products

The smooth surface of silk and satin reduces hair friction and helps prevent frizz and tangles. Therefore, I suggest you consider wearing a silk nightcap to sleep, which can protect your hair from frizz. If you don’t have the habit of wearing a nightcap to sleep, then I suggest you choose a silk pillowcase. Smooth pillowcases are not only good for your hair, but also good for your skin, reducing acne and other skin problems.

Keep Your Bedroom Cool

Many people know that heat and moderation can cause hair to become frizzy, so it's also important to keep your bedroom cool. In a space with a suitable temperature, you will sleep better and avoid sweating or frequent turning over.

Use Silk Pillowcases

The texture of cotton pillowcases will absorb moisture and oil from your hair, and friction will scratch your hair. In comparison, silk pillowcases are very kind to our skin and hair. The silk material is soft and silky and will not cause a lot of friction, and because of its texture, it will not absorb the natural oils of the hair or pull the hair strands. Therefore, you may choose to invest in a silk pillowcase to protect your curls.Use Silk PillowcasesThe texture of cotton pillowcases will absorb moisture and oil from your hair, and friction will scratch your hair.

Use A Silk Nightcap Or Hair Tie

If you are used to wearing a sleep bonnet for curly hair, we generally recommend that you choose silk or satin materials. As mentioned before, this material is gentle and has low friction.

Try The Plopping Method

This is also a popular method on the Internet for creating naturally curly hair. If you have just washed your hair, lay the towel or T-shirt flat after applying hair oil, then flip your hair over and place it on top, then roll up the ends and secure the towel or T-shirt on your head. Below is a video demonstration for your reference.

Moisturize Hair Ends

Relatively speaking, naturally curly hair is drier. Therefore, we recommend that you apply some product to the ends of your hair before going to bed. These products include leave-in conditioners, styling creams, moisturizing hair masks, etc. The use of these products can help you maintain soft and pleasant curls.

Use The Pineapple Method

The pineapple method is a very common sleep hairstyle. The specific operation is very simple, just gather all the hair to the top of the head, and then secure it loosely with a silk or satin hair tie (note that it does not need to be too tight or it will leave marks). The pineapple method works in any sleeping position.

We use UPS , FedEx, DHL or Dpex. Generally, packages from our Virginia warehouse arrive in 2–5 business days; from our China warehouse, 3 - 5 working days. And 5 - 8 days in other countries. Due to recent changes in customs regulations—particularly in the United States—some orders may experience delays of 3 to 5 days. We sincerely apologize for the inconvenience and appreciate your understanding and patience.

Once your order has been fulfilled, you will receive an email with your tracking information. You can track your order in this page tracking page.

The shipping cost for returning a wig may vary based on the reason for the return. Please contact our customer service to discuss return shipping procedures and potential costs.

While we cannot guarantee a specific delivery date, please contact our customer service. We'll do our best to accommodate requests and offer estimated delivery timelines based on your location and shipping method.

We accept 30 days return after you receive your hair. Please check our return policy.